Umbra Casita Diffuser Sand

All orders are packaged with protection and shipped with Australia Post, Aramex, Courier please and Direct Freight for over-sized items, pallets & heavy items.

Dispatch Time

Orders are processed within 3 business days, with most orders shipped within 1-2 business day. Standard Shipping: 1–5 Business Days. Remote Area excluded.

• Returns accepted for 30 days
• Free return shipping
• No restocking fee

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You are not required to pay for all associated shipping costs. You’ll also need the receipt or proof of purchase.

To start a return, please follow the instructions on this link:-  CLICK HERE

or you can contact us at info@socratesbuildingsupplies.com. If your return is accepted, we’ll send you instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@socratesbuildingsupplies.com

Damaged / Change of Mind

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

Exceptions:

Certain types of items cannot be returned, like perishable goods and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. These items historically were either refunded or scrapped.

Exchange:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.