We ship out order within two business days.
Free shipping on orders over $25 within Australia*
Orders $25 and under and those which are large & heavy items, clearance items or items classed as dangerous goods are generally not included in our "free shipping" offer. Regional & Remote areas may also be excluded from the free shipping offer, you will be contacted prior to delivery to confirm shipping charges if necessary. Socrates building suppliesreserve the right to change or withdraw free delivery at any time.
Please be aware that there are some items that are not on hand and will need to be back ordered and we cannot guarantee the advertised price. We will get in touch with you if there is a price change. In this case there is a typically 2-3 day delay, providing that the supplier has them on hand in WA. If the product is outside WA there may be a 7-10 day delay. If you require your order immediately, please call us and check availability prior to ordering.
Damaged in Transit
Please do not sign for the delivery of goods that are obviously damaged. If the damage is only found upon unpacking, then please contact us as soon as possible.
Not as Advertised / Incorrect Item
If your order arrives and it’s not what you ordered, please contact us or the online support team via email@example.com
Pricing / Product Errors
Whilst we make every effort to ensure correct pricing and product info – we reserve the right to cancel orders and refund customers’ money because of pricing errors (or for any reason).
Please contact us as soon as possible. Store contact details can be found on your order confirmation email. We will need to assess whether the fault is a major or minor fault and will either arrange for the product to be repaired or replaced. We will provide a loan item during the waiting.
Collect in Store or Delivery?
You can opt to have your order delivered or, if you prefer not to pay for delivery, you can collect it from our store in Springvale, VIC
Authority to leave
If you want to have your order left at your address even if you are not home you can request the Authority To Leave in the order notes during check out. If you request this option; You are accepting responsibility for delivery of the item once it leaves the Socrates building supplies store Socrates building supplies assumes a delivery has been made if the courier reports that the item has been delivered Non-delivery claims by customers will not be accepted if the courier firm confirms delivery has been made
Delivery charges are dynamically calculated depending on the delivery postcode and the weight and dimensions of the products in your cart.
Socrates building supplies can deliver anywhere in Australia and overseas. Please note that for international deliveries we will contact you for a better estimate of the delivery cost.
You can track your parcel by following the link that we send in the delivery confirmation email. Proof of delivery (POD) is available on request. Should you have any questions about your order once it has been despatched please contact our store.
Receiving your Order
Deliveries generally occur Monday – Friday between 9am-5pm. Unfortunately, we cannot currently arrange deliveries for specific days, times or weekends. If you are not home when the delivery driver arrives they will leave a card with details on how to re-arrange your delivery. All orders must be signed for, an ID may be required upon delivery. Socrates building suppliesdoes not accept responsibility for any missed delivery attempts. If the driver leaves a ‘sorry we missed you’ card because you are not home or you did not answer the door, your options are to collect the item from the depot or you can pay a re-delivery fee of $12.50.
Delivery that requires a forklift or loading dock
If you are ordering a large item that requires a forklift or loading dock for delivery and you have these facilities available for the delivery then please tick the appropriate box at the checkout or advise on an order note at checkout. This may reduce your delivery charge in some cases as we will not need to cater for these requirements. Please note, if you confirm that a forklift or loading dock is available but when the delivery arrives it is not, the delivery will be aborted and you will be charged a re-delivery fee. Your original delivery charges will not be refunded. If you do not have a forklift or unloading facilities you can collect from the depot.